Dentex partners share lessons learned reopening their practices – Hints & Tips 1

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Sanjay Chopra and Philip Hayter – Highland View Dental Surgery

If you would like to talk to Sanjay Chopra and Philip Hayter about their experience at Dentex, you can contact them directly here and here.

Since reopening, Highland View initially provided essential care for their own patients in emergency situations as well as working with referrals from several local practices.

Seeing patients again | We have seen a regular flow of patients in our first few weeks, which we believe is due to a combination of factors. We kept in constant contact with our patients and existing referring dentists during lockdown and let them know when we were open again for business. We have also had many new patients coming directly, possibly via our social media posts and marketing. However, as a referral practice, we maintained the ethos of referring patients back to their own dentists where appropriate. We have been most grateful for the feedback from some of our referring dentists. Chhaya Chauhan is a local referring dentist who commented:

“In this time of uncertainty, I would like to extend a massive thank you to a superhero Sanjay Chopra. He had gone out of his way to phone me to help me with an issue. A true gentleman, I would thoroughly recommend Sanjay and his specialist referral team at Highland View Dental Surgery. The only place I would trust to send my own family members. Thank you, Sanjay!”

This level of collaboration and support is one that is fostered across Dentex, and one of the main reasons we decided to join the group. This collaboration is the way forward in dentistry and was very important during this pandemic, providing huge support needed to get back to seeing patients as quickly and safely as possible. 

Opening hours and rotas | Our recommendation is not to push yourself or staff too hard and stay within your comfort zone. The extensive new protocols slow everything down and makes it is absolutely exhausting, so pace yourself. Therefore, our opening hours were initially relatively short.  Keeping your staff and team happy in this new environment is the key to success. That is something we learned very early on after reopening and made sure we discussed and agreed any additional treatments with staff.

Staff communications | In the first days, we took some time to discuss how the past few days had gone regarding systems, we then adjusted to have a happier working environment. It was very important to communicate with our staff regularly to understand and act on their concerns and fears about working during a pandemic. This is our seventh week in and it’s still quite a steep learning curve!